Returns

At Jalenie we understand the importance of a hassle-free shopping experience. That's why we have carefully crafted our returns and shipping policy to ensure your satisfaction every step of the way.

Returns

We want you to love your purchase from Jalenie. If for any reason you are not completely satisfied with your order, we offer a convenient and straightforward return process.

Here are the key points to keep in mind:

• We accept returns for store credit, exchange or refund on all full price items within 14 days of the time of delivery.
• Items must be in their original condition, unworn, unwashed, and with all tags attached.
• Swimwear must have the hygiene liner intact.
• Please note that certain items, such as final sale items or personalized products, may not be eligible for return. Make sure to carefully review the product description and contact our customer support team if you have any questions or concerns.

RESTOCKING FEE
A $12 USD restock fee will be deducted from the refund amount.
If you received free shipping and return your full order an additional $10 shipping fee will be deducted from your refund.
All restocking fees are waived for the exchange + store credit option.

To start a return please send an order number to info@jalenie.com and allow few days for our customer support team to contact you.